Survey feedback from our members about their experiences and the level of service they receive from our fund is important to us, as it helps us improve our services to you. In some cases, we conduct these surveys directly and in others, we engage service providers to survey our members on our behalf.
CSBA is an experienced survey organisation that undertakes research on behalf of a wide range of companies and industries throughout Australia, including financial services, government agencies, education institutions, utility services and commercial organisations. You can visit the CSBA website at www.csba.com.au.
What to expect if you receive a call from CSBA
We don’t currently engage with any other providers to conduct surveys on our behalf.
At times you may receive an email survey directly from our Contact Centre or our Group Super trustee team. This may relate to your service experience following a call with us, or it may be one of our annual member surveys.
Please be assured that while we may ask for your general thoughts and experiences with our fund, we will never ask you to provide or verify any personal information as part of these surveys.
If you receive a phone call or email that you’re unsure about, or someone is requesting personal details about you or your account, please let us know as soon as possible.