We appreciate that if a time comes when you need to make a claim, you will be going through a difficult time, so we want our claims process to be as simple and hassle-free as possible.
While each claim is unique, there are some steps that we need to take and information we’ll need to collect from you. In some cases, this may take some time to complete, given the need to collect details such as medical reports, but we’ll try to work with you as quickly as we can and keep you up to date along the way.
One of our responsibilities is to ensure that your interests are front of mind when making any decisions regarding a claim. From an insurance perspective this means we will act as your advocate, and ensure any decisions are fair and comply with the conditions set out in the fund’s insurance policies, our governing trust deed and any relevant laws.
Generally, engaging a lawyer does not reduce the time to assess a claim (and can actually increase it in some cases), nor does it influence the outcome or amount paid on a claim. And remember, legal fees may end up reducing any benefit that you ultimately receive.
If you are lodging a claim with us, we recommend you talk to us directly in the first instance.
We’re here to help you through the claims process and pay all genuine and eligible claims. Dealing directly with you means we’ll be able to turn around any requests more efficiently (rather than interacting with a third party) and we’ll also have a more detailed understanding of your circumstances.
While everyone involved in your claim will do their best to make things happen quickly, there are some things that can slow down or pause your claim’s progress: