1. Call 1800 023 928 (8am-7pm (AEST/AEDT) Monday to Friday, or call +612 9267 5392 if outside Australia)
2. Email email@example.com
3. Post to GPO Box 4758, Sydney NSW 2001
It is important that your interactions with us are as simple and hassle-free as possible. If you have any feedback for us, or if you would like to make a compliment about the fund, please contact us on the details above to let us know.
We hope you never need to, but if you need to raise a complaint, we have a formal complaints process to help manage and resolve this with you as quickly as we can.
You should contact us on the phone, email or mail details above and we will acknowledge to you that we have received your complaint.
We will make every effort to respond to your complaint as soon as possible, but please understand that in some cases it may take time to collect any relevant information and respond to you.
If you are not satisfied with our decision or how your complaint has been managed, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA). AFCA is an independent government dispute resolution body to help members and other beneficiaries resolve certain types of complaints with super funds. There are timeframes that apply to lodging a complaint with AFCA. For more information, including contact details for AFCA, refer to our enquiries and complaints fact sheet.