Protecting your super: A job for all of us

Posted 24 October 2022

Keeping your Group Super account and personal information safe is a responsibility we take very seriously. And as cyberattacks, scams and fraud continue to rise, we should all stay alert.

How we protect our members

Together with our service providers, we actively manage the risk of external fraud through a suite of controls, and continually review and improve this control environment.

Our controls identify unusual or suspicious activities or behaviours through transaction monitoring. Our teams, who take care of members’ requests, exercise additional cautions as needed by the heightened identified threat profile and patterns.

Identifying our members is an important part of our obligation to prevent illegal activity, such as fraud, anti-money laundering and counter-terrorism financing. When you call us, we’ll ask you some identity questions and you’ll be asked to provide certified proof of identity before we process certain transactions. Our October 2022 newsletter provides more information.

How you can help protect youself

Here are some simple actions you can take to help protect your super from cyber crime:

  • Track your account regularly – Know your balance, transactions and contribution patterns. Check your online account to monitor details and spot irregularities.
  • Keep your personal details up to date – Keeping details current may help deter those who might try to use older details to access fraudulently your account.
  • Be alert – Be suspicious of emails requesting personal information. Phishing emails trick people into sharing sensitive information such as online logins or passwords. Don’t access your online account using public computers or public wi-fi.
  • Report a suspicious event – If you think you have been targeted by a scam, phishing email or identity theft, report it to your fund. Act quickly and change your passwords.
  • Take care with passwords – Use a strong unique password, change them regularly AND don’t share them with others.

For more on protecting your personal information visit the Moneysmart website.

General advice warning about using or relying on this information. This information is general information only and does not take into account your individual objectives, financial situation or needs. You should consider the information and how appropriate it is to your own objectives, financial situation and needs before making any decisions. You should also consider the product disclosure statement (PDS) for a fund or product before making any decisions. The PDSs for Group Super products are available from or call us for a copy. You should seek professional advice tailored to your personal circumstances from an authorised financial adviser before making a decision.